BOH Concepts is a hospitality workforce management company built to support luxury hotels, resorts, venues, and full-service properties. Our leadership team brings hands-on experience across Rooms, Food & Beverage, finance, human resources, operations, and talent management, giving us a practical understanding of today’s hospitality workforce challenges. We provide adaptable talent, responsive service, and workforce solutions designed to protect the guest experience while supporting property-level operations.
About BOH Concepts
Hospitality Workforce Management
BOH Concepts partners with luxury hotels, resorts, venues, and full-service hospitality operators to deliver flexible,
reliable, and service-focused workforce solutions. Our approach helps property leaders strengthen
operations, support brand standards, and protect the guest experience.
Support Your Operations
Flexible Workforce Solutions Designed for Hospitality
We serve as an extension of our hotel partners' teams, providing dependable, professional talent across Rooms, Food & Beverage, Housekeeping, and other operational departments so your leaders can focus on the guest experience.
Understand Your Operations
Deliver Service-Ready Talent
“Exceptional hospitality is never accidental. It is built through consistency, genuine care, and the right people empowered to excel. At BOH Concepts, we partner with hotel and resort owners, leaders, and operators to strengthen their workforce, protect the guest experience, and bring service excellence and operational discipline to every role, every shift, and every property.”
Kelvis Quaynor
CEO & Founder, BOH Concepts
Solutions We Provide
Workforce Solutions Tailored to Your Needs
Whether you are building a permanent team, preparing for peak season, refreshing your property,
or modernizing operations, BOH Concepts delivers workforce solutions tailored to your needs.
Seasonal Workforce
Year-Round Workforce
Temporary Workforce & Taskforce Support
Special Projects & Property Support
Workforce Continuity Partnership
Technology-Enabled Workforce Support
Modern Tools, Human Expertise
BOH Concepts combines practical hospitality experience with technology-enabled workforce coordination to help properties access qualified talent, maintain service standards, and improve visibility across workforce needs. Our process is designed to support consistency, accountability, and faster response times without losing the human judgment required in luxury hospitality.
01Workforce Visibility
We help property leaders better understand workforce needs, coverage gaps, and deployment priorities so support can be aligned quickly and effectively.
02Consistency & Readiness
Our workforce process supports consistent preparation, expectations, and operating standards so team members arrive ready to contribute.
03Partnership-Driven Execution
Technology supports the process, but hospitality expertise drives the outcome. BOH Concepts works as an extension of your property team to support service quality, communication, and operational follow-through.
Specialized Hospitality Sectors
BOH Concepts supports hospitality environments where service quality, workforce reliability, and operational readiness are essential.
BOH Concepts supports hospitality environments where service quality, workforce reliability, and operational readiness are essential.
Hotels & Resorts
Comprehensive workforce solutions for luxury hotels and resorts, supporting Rooms, Housekeeping, Food & Beverage, Culinary, Stewarding, and Engineering operations with service-ready hospitality professionals.
Private Clubs
Tailored workforce solutions for private clubs, delivering discreet, service-focused professionals who understand personalized hospitality, member expectations, and elevated operational standards.
Fine Dining & Culinary Operations
Specialized workforce solutions for fine dining and culinary operations, delivering skilled front- and back-of-house professionals who uphold exacting standards of service, presentation, and execution.
Conference Centers & Conventions Centers
Scalable workforce management for conferences and conventions, providing trained professionals across guest services, event operations, culinary, stewarding, and facility support.
Event Venues & Special Events
Flexible workforce management for premier venues and special events, providing polished, dependable professionals who support seamless operations and memorable guest experiences.
Luxury Residential & Branded Residences
Specialized workforce management for luxury residential communities and branded residences, providing polished professionals committed to privacy, personalized service, and exceptional resident experiences.Our Proven Process
From Need to Placement
A clear, structured process for delivering reliable hospitality workforce solutions.
01Initial Consultation
We begin by understanding your property’s workforce needs, operating environment, service standards, department priorities, and timing.
More Details02Talent Sourcing
Our team identifies qualified hospitality professionals through a focused recruitment process and established workforce network.
More Details03Comprehensive Vetting
We support proper onboarding, documentation, eligibility review, background checks, insurance requirements, and workforce preparation before deployment.
More Details
04Compliance & Workforce Readiness
We support proper onboarding, documentation, eligibility review, background checks, insurance requirements, and workforce preparation before deployment.
More Details
05Deployment & Ongoing Support
BOH Concepts coordinates workforce deployment and remains engaged with property leaders to support performance, communication, and ongoing operational needs.
More DetailsMeet Our Exceptional Leadership Team
The Leadership Behind BOH Concepts
Our leadership team brings decades of combined experience across hospitality operations, finance, human resources, workforce management, and service delivery to every solution we provide.
1,500+Placements
98%Client Retention
500+Team Members
50+Locations
Kelvis Quaynor
CEO & Founder
Benjamin Quaynor
CFO & Partner
Myrna Harris
Sr. Director of People and Culture
Michael Asnani
COO & Partner
Arissa De Lima
HR Business PartnerPartner Feedback
Service Quality Our Partners Trust
Trusted by hospitality leaders to support workforce needs while protecting brand standards and guest experience.
“BOH Concepts effectively fulfills our workforce needs for 100 employees across housekeeping, culinary, stewarding, and engineering. Their deep understanding of our requirements, along with a strong partnership, gives us confidence in continuing our collaboration.”
“We have partnered with BOH Concepts for over three years, and they have unequivocally provided us with outstanding staff who fully embody our brand standards. Their meticulous attention to detail and unparalleled personalized service distinctly set them apart from any other partner.”
“Partnering with BOH Concepts transformed our recruitment challenges during peak seasons. Their temporary solutions ensured that we maintained service excellence even during our busiest periods.”
Let's Work Together
Ready to Strengthen Your Team or Advance Your Hospitality Career?
Whether you need dependable workforce support for your property or are seeking your next hospitality opportunity, BOH Concepts delivers solutions built around your goals.